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Sajan Yogi
IT Support Analyst | Help Desk Specialist | Google IT Certified
+1 (437) 430-0348 | sazanyogi@gmail.com | sazan.com.np | linkedin.com/in/sajanyogi | Mississauga, Ontario
Summary

Google-certified IT Support Professional with 5+ years of experience delivering Tier 1/2 help desk support, system administration, and end-user troubleshooting. Bachelor of Engineering in Computer Science and a Postgraduate Certificate in Big Data Analytics (Lambton College, 2024). Proven ability to diagnose and resolve hardware, software, and network issues across Windows and macOS environments. Experienced with Active Directory, Microsoft 365, Google Workspace, remote desktop tools, and cloud infrastructure. Strong communicator with a track record of fast ticket resolution and high client satisfaction.

Experience
Technical Lead
2025 — Present
Click & Cast Inc. — Mississauga, ON
  • Manage all IT infrastructure, cloud services, and internal systems for a media company including DNS, hosting, and Google Workspace administration.
  • Provide ongoing technical support and systems maintenance, ensuring 99% uptime across production environments.
  • Deployed and maintained web applications and automated workflows, reducing manual operational tasks by 40%.
IT Support Analyst
Oct 2021 — Apr 2023
Freelance — Ontario, Canada
  • Delivered Tier 1/2 help desk support, hardware troubleshooting, and system administration for 10+ small business clients across Ontario.
  • Diagnosed and resolved incidents involving Windows 10/11 and macOS workstations, printers, peripherals, and network connectivity issues.
  • Configured and administered user accounts, permissions, and access controls in Google Workspace and Microsoft 365 environments.
  • Set up and maintained LAN/WAN networks, routers, switches, VPN access, and remote desktop connections for remote and on-site users.
  • Created documentation and step-by-step troubleshooting guides, reducing repeat ticket volume for common issues.
Supervisor
Aug 2023 — Dec 2024
Tim Hortons — Mississauga, ON
  • Led a team of 8–12 staff, managing scheduling, training, and performance in a fast-paced customer-facing environment.
  • Resolved escalated customer issues promptly, demonstrating strong communication and problem-solving skills under pressure.
  • Oversaw cash handling, inventory, and compliance with company standards — developed strong attention to detail and accountability.
Web Developer
Feb 2020 — Present
Independent Projects
  • Built and deployed multiple production web applications including a real-time scoreboard platform and a cloud-synced budgeting PWA using Firebase and JavaScript.
  • Configured cloud infrastructure, domain settings, DNS records, and SSL for all hosted projects.
  • Implemented automated REST API workflows using Python and n8n, demonstrating scripting and automation skills directly applicable to IT environments.
Selected Projects
Scorecast — scorecast.clickandcast.com
Real-time scoreboard web platform for live sports events — score tracking, display, and broadcast over the web.
Firebase, Firestore, JavaScript, HTML, CSS
Yogi Finance — yogi-finance.sazan.com.np
Progressive web app (PWA) for real-time household budgeting with multi-user authentication and shared dashboards.
Firebase Auth, Firestore, PWA, JavaScript
AI Workflow Automations
Serverless REST API endpoints integrated with n8n for automated client outreach, email processing, and data pipelines using Claude and OpenAI APIs.
Python, FastAPI, Modal, n8n, Anthropic API
Personal Portfolio — sazan.com.np
Single-page application with client-side routing, dark/light theme system, image gallery lightbox, and scroll-reveal animations.
HTML, CSS, Vanilla JavaScript
Skills
Help Desk & Support
Tier 1/2 Technical Support
Incident Management
Ticket Logging & Resolution
Remote Desktop Support
End-User Training
Systems & Networking
Windows 10/11, macOS
Active Directory, DNS, DHCP
LAN/WAN, VPN, TCP/IP
Hardware Troubleshooting
Printers & Peripherals
Cloud & Productivity
Microsoft 365, Azure AD
Google Workspace Admin
OneDrive, SharePoint
Cloud Backup Solutions
User Account Management
Technical Skills
Python, JavaScript, SQL
Scripting & Automation
Firebase, REST APIs
IT Security Best Practices
Documentation Writing
Education
Postgraduate Certificate, Big Data Analytics
Lambton College — Mississauga, ON
May 2023 – Dec 2024
Bachelor of Engineering, Computer Science
New Horizon College of Engineering — Bangalore, India
Aug 2016 – Sep 2020
Certifications
Google IT Support Professional Google / Coursera
Languages
English — Fluent
Hindi — Fluent
Nepali — Native
Punjabi — Conversational
Tools
Windows 10/11 macOS Microsoft 365 Azure Active Directory Google Workspace Remote Desktop (RDP) TeamViewer ServiceNow Jira Slack Git Python SQL Cloudflare Notion